Refund & Cancellation Policy

Last Updated: 7 November 2026

At Mehra IT Solution, we aim to provide quality IT products, professional services, and customer support. This Refund & Cancellation Policy explains the terms and conditions applicable to cancellations, refunds, and replacement requests for purchases made through our website or directly with our company.

By purchasing our products or services, you agree to this policy and the applicable quotation, proposal, or service agreement.

1. General Refund Policy

Refund requests are reviewed on a case-by-case basis, depending on the nature of the product or service, payment status, work completed, and applicable agreement.

Customers must submit refund or cancellation requests through our official email address.

Email: info@mehraitsolution.com

2. Website Design and Development Services

For Website Design, Website Development, E-commerce Development, and Mobile Application Development:

• Project cancellation requests must be submitted in writing.

• Any completed work, design, development, research, or other project expenses may be deducted from an eligible refund.

• Payments for completed milestones are generally non-refundable, except where required by applicable law or agreed otherwise in writing.

• Advance payments for work not yet started may be considered for a refund after reviewing applicable commitments and expenses.

• Additional customization or changes outside the approved project scope may not be refundable once completed.

3. SEO and Digital Marketing Services

For SEO, Social Media Marketing, Google Ads, Meta Ads, and other marketing services:

• Refund requests are subject to the agreed service period and work completed.

• Fees for completed work, campaign management, content creation, and services already delivered are generally non-refundable.

• Advertising budgets paid to third-party platforms such as Google and Meta are subject to their respective refund policies.

• No refund is guaranteed solely because a particular ranking, lead, sale, or marketing result was not achieved.

4. Software Development and CRM Services

For custom CRM, software development, and related services:

• Refund eligibility depends on the agreed project milestones and completed development work.

• Completed modules, customization, integrations, and development efforts are generally non-refundable.

• Unused advance amounts may be reviewed for refund after deducting applicable completed work and non-recoverable expenses.

• Any cancellation or refund terms specifically mentioned in the signed project agreement will apply.

5. Products Refund and Replacement Policy

For Desktop Computers, Laptops, Computer Servers, CCTV Cameras, Solar Systems, and accessories:

• Products must be reported as damaged, defective, incorrect, or incomplete within 48 hours of delivery.

• Customers may be required to provide photographs, videos, invoices, and other supporting information.

• Replacement, repair, or refund eligibility will depend on product condition, manufacturer warranty, supplier terms, and applicable consumer protection laws.

• Products damaged due to misuse, unauthorized repair, or physical damage after delivery may not qualify for replacement or refund.

• Customized, assembled, or specially ordered products may have additional cancellation restrictions, subject to applicable law.

6. Annual Maintenance Contract (AMC)

For Computer AMC, Laptop AMC, Server AMC, and CCTV AMC:

• Cancellation requests must be submitted in writing.

• Refund eligibility will depend on the contract duration, services already delivered, visits completed, and agreed AMC conditions.

• Services already provided are generally non-refundable.

• Any eligible refund will be calculated according to the signed AMC agreement and applicable law.

7. Online Classes and Training Courses

For Website Design, SEO, Facebook Marketing, and other online training courses:

• Refund requests must be submitted before the applicable course cancellation deadline communicated at the time of purchase.

• Once substantial course content has been accessed, downloaded, or delivered, refund eligibility may be limited, subject to applicable law.

• Course access, duration, and refund conditions will be governed by the course description and purchase agreement.

• Unauthorized sharing of course login credentials does not qualify for a refund.

8. Payment Gateway and Transaction Charges

Payments may be processed through Razorpay or other authorized payment gateways.

• Refunds, where approved, will generally be initiated through the original payment method.

• Payment gateway, bank, currency conversion, or foreign exchange charges may be treated according to the applicable gateway rules and law.

• International customers may receive refunds subject to their bank’s currency conversion rates and processing charges.

• Refund processing time may vary depending on the payment provider and banking institution.

9. Domestic and International Refunds

This policy applies to customers in India and international customers.

For international transactions:

• Refunds will generally be processed in accordance with the original transaction and payment gateway capabilities.

• Currency conversion differences may affect the final amount received.

• Bank and intermediary charges may apply where permitted by law.

• Refunds will be subject to applicable local laws and payment provider requirements.

10. Non-Refundable Situations

A refund may not be available in the followin